Accessibility

Accessibility statement for TSY Mobile

This accessibility statement applies to the entire TSY Mobile app.

This app is developed and maintained by Yorcard. We want as many people as possible to be able to use this app. For example, that means you should be able to:

  • Use screen reader software such as VoiceOver for iOS and TalkBack for Android. This involves providing proper labelling for UI elements, including buttons, labels, and form fields, so that screen readers can accurately convey information to users with visual impairments.
  • Navigate the app with consistent patterns and clear hierarchical structure. This helps users with cognitive disabilities or memory impairments to easily navigate through the app and locate desired content.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this app in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 14 days.

Reporting accessibility problems with our app

If you find any problems that are not listed on this page or if you think we’re not meeting the accessibility requirements, email us at Governance@southyorkshire-ca.gov.uk to report this.

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response, contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

Technical information about the accessibility of our app

We’re committed to making our websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The TSY Mobile app meets WGAC 2.2 AA standard as a minimum in all areas, apart from those listed under ‘Non-accessible content’.

Non-accessible content

The content listed below is non-accessible, for the following reasons:

  • Some images or icons may contain embedded text not visible to screen reader software.
  • Some form elements, images or icons may have missing captions or text alternatives.
  • The touch size of some elements on mobile is too small.
  • Some tickets and brand colours may have low colour contrast.
  • Some font sizes are small and not fully scalable.
  • Some interactive buttons aren’t focusable when using assistive technology.
  • Some text inputs are disconnected from their labels.
  • Some icons may be too small to be distinguished by visually impaired users.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

We will endeavour to ensure any new PDFs, HTML or alternative file format documents we publish will meet the accessibility standards and best practice.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Preparation of this accessibility statement

This statement was prepared on 07/05/2024. It was last reviewed on 07/05/2024.

This app was last tested on 07/05/2024. We tested the app using mobile DevTools which check each page against standard accessibility issues.